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OCR: SERVICES, SERVICES, SERVICES Gates/ ingram Intelligent Tech Services offered Hall-Mark Arrow Globelle Micro Electronics Merisel MicroAge Data Westcon Systemwide configuration Cable/connection testing ....... Y. N. .... N N/A Network analysis/modeling .... Y N N. Y Y IN Needs analysis Y Y N N N Y ... Y. .Y Test all components Y Y .Y .Y. Y. YV Y .. .Y. Y Test fault tolerance Y: .Y. N .. N Yv N N ....... N Monitor performance Y ... N ... N ... N N ... Y N N Support for third party product integration . Y. ............... Y ........... Y MY .Y. Business issues VARS can check order status on -line Y Minimum order requirements N N ..... N. Y N N .......... N. IN Fees for chonging configuration specs ........ N ..... .Y ........ Y ...................... N Fee for basic workstation configuration $125 :$50, ........ $25 .. $30 VARs con' use the distributor's lob Y .... ...... Y .............. Y ............ Y. Y IN ... Y ............... Y VARs can bring customers to the distributor's network Y .Y Y ... N ... Y IN Number of integrolion facilities 2 1. .. 2. Number of techs dedicated ............. 2. ... 2. .1 ............... to integration. 1.50 .... 10-151. .. 10 ......... 70-80 ..... 200 ..... Not available ..... 89, ............ 12 ............. 7 Key: Y = primarily on Sun equipment = might change soon V = varies by customer/order $ = from a rotating pool of 50 engineers.